Privacy policy

Welcome to the www.thelmalouise.be site and thank you for reading our privacy policy and disclaimers. www.thelmalouise.be is managed by SOM-BELLE BV headquartered at the following address: Krijgsbaan 39, 2640 Mortsel, Belgium. VAT number: BE0891945385

The company SOM-BELLE BV (hereinafter referred to as Thelma & Louise Antwerp), which owns the website www.thelmalouise.be, cares about protecting the personal data of its users. When processing this data, the company is committing to using them only in compliance with the applicable legislation on data protection, more specifically the European General Data Protection Regulation of 27 April 2016.

 

What data do we collect? 

Your data is used by internal departments at Thelma & Louise Antwerp to improve the quality and accuracy of our customer database. 

We process the following data:

=      Personal information such as name, surname, gender, language, date of birth, address, telephone number, e-mail address, civil status, IP-address

=      Information about your personal interests, hobbies or product preferences that you make known through campaigns or competitions 

=      Information related to your purchases of goods. The data stored by us may also contain transactional information regarding your purchases, such as purchased items, purchase date, any returns, payment details

=      We may also store your answers or feedback regarding goods purchased by you that we receive from you in the context of satisfaction or market research, or any complaints that you have addressed us

 

We may also receive information from third parties that relates to you. This information can come from:

=      External partners or data providers 

=      Government agencies (KBO,…)

=      Your public websites or social media activities 

=      The use of our website, social media, response by e-mail, cookies, click-through data, navigation data and other technologies

 

This information can be used to contact you for prospecting, to improve your personal data, to supplement or to keep up-to-date or for the preparation of a marketing profile.

 

What are we using your personal data for and what is the legal basis for these processing operations?

Your personal data will be used with your permission:

=      To be able to handle your question when you ask us questions via our website or by telephone

=      To be able to send you the newsletters for which you registered

=      To be able to handle your participation in our commercial campaigns or competitions

=      To send marketing and personalized advertising

 

You can withdraw your consent at any time (see further: exercising your rights). 

 

Your personal data will also be used for the execution of your contract, including:

=      For the follow-up of your order

=      For the follow-up and processing of complaints and return shipments

=      For general customer management

 

Your personal data is also used to comply with the legal obligations that apply to us as a company, including:

=      For the accounting processing

=      To guarantee your rights as a consumer

=      Processing or communication to the competent authorities or to bodies determined by law

 

Can your personal data be passed on to third parties?

Your personal data may be passed on to our subcontractors when we call upon them to perform certain services on our behalf. In such a case, these third parties may only use your data within the strict limits of the instructions they receive from us.

Your personal data will be passed on to:

=      Transport companies

=      Advertising agencies

=      ICT provider

=      Web tool / companies that facilitate sending newsletters

 

Your personal data can be transferred to the following country outside the European Union:

=      Worldwide

 

In that case your personal data will be protected by specific contractual obligations and in accordance with the obligations of the privacy legislation.

 

How long will your personal data be stored?

Your personal data will be kept for the duration of the relationship and afterwards during the period of the statutory limitation periods.

 

How do we protect your personal data

Your personal data will be treated confidentially. We take technical and organizational measures to ensure the security of your personal data as well as possible.

 

What are your rights?

In accordance with the provisions of the privacy legislation, you have the right to access and correct or supplement your personal data.

You also have the right to be forgotten in the cases referred to in the law. In case of dispute with regard to the processing of your personal data, you can ask to limit the processing of your personal data until the dispute has been settled.

Finally, you have the right to transfer your personal data in the cases referred to in the law.

 

Your right to object

You can always oppose, without giving reasons, against the use of your personal data for direct marketing purposes and against the use of marketing profiles based on your personal data. You can also oppose the forwarding of your data to third parties for the same purposes of direct marketing.

 

Exercising your rights

To exercise your rights, you must send us a written request, accompanied by a proof of your identity and addressed to the following address: Plantinkaai 5, 2000 Antwerp

We will follow this up as soon as possible. You can also always contact the Commission for the protection of privacy via commission@privacycommission.be. 

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